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Privacy Policy

Introduction

Our Privacy Policy was updated on February 2020 and will take effect at the same time. We are committed to ensuring that your personal data is protected and never misused.

By sharing your personal data with us, and by continuing to use our websites and connected products, you confirm that you have read and understood the terms of this privacy policy. We take responsibility for the personal data we collect about you, and we aim to be transparent about how we handle it, and give you control over it.

If you have any questions, comments or concerns about any aspect of this privacy policy or how Dreame handles your information, please email our Privacy Team at service@dreame.tech

Privacy Principles

Privacy policies can be complicated. We have tried to make ours as clear and as accessible as possible. To help, we have also summarized how we handle your personal data in our privacy principles below. These principles demonstrate our commitment to protecting your privacy and handling your personal data in the right way and as you would expect it to be handled.

We will only ask for or collect the personal data we need to provide and improve the service, products and experiences our customers expect.

Give you control over the personal data we hold about you to ensure it is accurate and reflects your preferences.

Make sure your personal data is always secure and protected.

We are fair and transparent about how we use the personal data we hold.

Only ever use your personal data for the purpose that you trusted us to use it for.

Will never sell your personal data and only share it as outlined in our privacy policy or when you ask us to.

Respect your choices and will inform you if there are important changes that affect your personal data or how we use it.

Take responsibility for the personal data that we hold about you.

Types of Information We Collect

In order to provide our services to you, we will ask you to provide personal information that is necessary to provide those services to you. If you do not provide your personal information, we may not be able to provide you with our products or services.

We will only collect the information that is necessary for its specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes. We may collect the following types of information (which may or may not be personal information):

Log information: information related to your use of certain functions and websites. For example, cookies and other anonymous identifier technologies, IP addresses, network request information, temporary message history, standard system logs, crash information.

In order to provide products or services to you and ensure your convenient,we will collect information include but not limited as customer name, phone number, address, payment details.

We may also collect other types of information which are not directly or indirectly linked to an individual and which is aggregated, anonymized or de-identified.

How Your Personal Information Can Be Used

Personal information is collected for providing services and / or products to you, and legal compliance on our part under applicable laws. You hereby consent that we may process and disclose personal information to our affiliated companies (which are in the communications, social media, technology and cloud businesses), Third Party Service Providers for the purposes stated in this Privacy Policy.

We may use your personal information for the following purposes: Providing, processing, maintaining, improving and developing our goods and/or services to you, including after-sales and customer support and for services on your device or through our websites.

Communicating with you about your device, service or any general queries, such as updates, customer inquiry support, information about our events, notices.

Analyzing and developing statistical information on use of our products and services to better improve our products and services.

Storing and maintaining information about you for our business operations or legal obligations.

Here are more details on how we use your information (which may include personal information):

Sending notices. From time to time, we may use your Email to send important notices, such as communications about purchases and changes to our terms, conditions, and policies.

Sharing With Our Group and Third Party Service Providers

From time to time, in order to conduct business operations smoothly in providing you with the full capabilities of our products and services, we may disclose your personal information from time to time to other Dreame affiliated companies (in communications, social media, technology or cloud businesses), or our third party service providers which are our mailing houses, delivery service providers, telecommunications companies, data centers, data storage facilities, customer service providers, advertising and marketing service providers, agents acting on behalf of Dreame, [related corporations, and/or other third parties] (together “Third Party Service Providers”). Such Third Party Service Providers would be processing your personal information on Dreame’s behalf or for one or more of the purposes listed above. If you no longer wish to allow us to share this information, please contact us at service@dreame.tech.

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